EXECUTIVE HOUSEKEEPER - confidential

I am currently networking in search of an Executive Housekeeper for a approximate 200 room Luxury Hotel & Spa in Miami. Please email all resumes to resume@dobrikowgroup.com.

OVERVIEW:

Qualified Leader will assist in developing, executing, monitoring, and controlling the housekeeping department expenditures, analyze guest service issues, ensure quick turn-around for group arrivals, focus attention to detail of cleanliness of guest rooms and other hotel areas.

Develop a strong rapport with vendors in an effort to create business opportunities that are cost effective. Work closely with the Front Office Manager and Chief Engineer to execute focal points of communication that pertains to rooming issues. Foster a friendly, helpful, and courteous relationship with all departments to facilitate the best possible service. Reports to the Rooms Division Manager.

Implement and maintain accurate and detailed trace files to maximize efficiency of housekeeping process. Assist in planning and organizing rooms efforts, measuring, and tracking their success.

RESPONSIBILITIES:
• Handling of guest complaints quickly and to the satisfaction of the guests. Follow up on guest complaints communicated to the housekeeping staff and the front desk.
• Supervising and motivating employees, enacting disciplinary action, if needed.
• Hiring (with G.M. approval), interviewing, and orientation of new housekeeping employees.
• Adherence to and the use of all personnel and administration forms.
• Leadership, by example, of proper actions and commitment to guests.
Instruct all housekeeping employees in the policies and the procedures of the property.
• Effective scheduling of staff to ensure maximum productivity in regard to departmental budgets.
Knowledge of purchasing system and the recording of supplies and inventory brought into the housekeeping department.
• Working Knowledge of hskp costs, budgets, and goals for the housekeeping department.
• Scheduling and supervision of laundry, public areas, and guest room housekeeping staff.
Ensure the safe use of all chemicals and equipment by continuous training.
• Administration of an effective " Lost and Found " log and storage of such articles in a secret designated area.
Monthly inventory of linen and supplies.
• Proper storage of all housekeeping purchases brought on the property.
• Maintain a daily log of all housekeeping keys.
• Daily inspection of guest rooms as prescribed by the General Manager.
• Production of administration reports as required.
• Advance planning of carpet shampooing, turning of mattresses, and extensive Spring and Fall room cleaning.
• Development of cleanliness standards for housekeeping staff.
• Written communication of maintenance needs to the maintenance department.
• Monitor chemicals and their usage in the laundry room, the guest rooms, and public areas. Ensure that they are stored and labeled correctly.
• Maintain an M.S.D.S. manual on all purchased chemicals and update quarterly.
• Maintain an overall hotel cleanliness to ensure guest satisfaction.

Further the candidate should have experience with Luxury 4 star+ properties.

Please email all resumes to resume@dobrikowgroup.com.