Recognise and rewarded performance and achievements. This includes giving constructive feedback-what have they done well and how it has contributed; where they have fallen short and how this can be improved. Celebrate and share successes; identify and utilise people strengths, delegating and giving them control and ownership where appropriate. Be sure to recognise all departments, including back of house staff, e.g. housekeeping is often the most undervalued department, but is commonly the most profitable aspect of a hotel.
Encourage and reward loyalty by conducting regular pay/benefits reviews. Think about incentives that are within reach of any member of staff who performs well. This might mean focusing on a different theme each month so that everyone has an opportunity to be recognised for their particular skills or strengths.
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