The first six weeks is critical to any new staff; it's during this time that make up their mind whether or not this is the right job for them. Rather alarmingly it is reported that 33% of hospitality businesses don't do any training. If this is the case, how on earth do people know what is expected of them on a day-to-day basis, let alone know how they can contribute to the business or develop their career?
Training your staff in the mechanics of the business operation puts them in a better position to contribute to cost control and income generation. If people understand how the business makes its money they are then in a position to contribute to this and put forward their own ideas.
Make training a part of day-to-day management, so it's not seen as something that is additional or optional. This goes for both staff and supervisors/managers. Identify those who have an interest in developing their CV's and are willing to take on training responsibilities as part of their own development.
Think about your succession and grow from within. Give people the opportunity for career progression as well is enhancing the skills to do their existing job. Think also about life skills; for example offering English lessons. And make use of the training grants available through the tourist organisations, colleges, and government-funded schemes.
I couldn't agree more. I have spoken to variety of people and we have come up with the same conclusion. No matter what industry they expect you to walk through the door and start working as if you have been there forever. I wonder could an internal employee from a different department accomplish this task. Keep up the good work.
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